Takayama Old Town Walking Tour

Cancellation Policy

Paid Tours Your booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us by email: info@takayamalocalized.com, as it may mean that your order has not been successfully processed. Please check your junk or spam folder first. Children aged 0-5 join for free and should not be included in the number of participants when booking. Children aged 6-15 pay 70% of the adult price. Guests aged 16 and over pay the adult price. You need to present a valid photo ID before the start of your tour. If you are unable to prove your age, you may be asked to pay the regular price. ​Your tour price includes your guide fee. Others such as transportation costs, food, beverages and so on are not included. ​Booking Amendments If you want to reschedule your tour, please contact us by email: info@takayamalocalized.com with your booking name, the name of the tour and the new date to join the tour. Any amendment you wish to make to your booking must be requested at least 24 hours before the tour departure time. We are not able to accept any booking amendments within 24 hours before the tour departure time. ​​Cancellations - Our Fault We work very hard to ensure that all tours run as scheduled. When a tour cancels and it is our fault, we will refund the full price. Cancellations - Your Request If you need to cancel your booking, please contact us at info@takayamalocalized.com with your booking name and the name of the tour. Cancellations made less than 24 hours before departure and no-shows are non-refundable. ​Cancellations - Others (Natural disasters and Interruption of transportation system) Should we be unable to offer a tour due to natural disasters (such as earthquakes, tsunami, typhoons, heavy rains, extreme weather and so on), we will let you know by e-mail as soon as possible and refund the full price. Should we be unable to offer a tour due to interruption of transportation system (such as suspension of a train and cancelation of a flight), we will refund the full price. Similarly, should you be unable to arrive at a meeting point on time due to interruption of transportation system. Please let us know by e-mail with a picture or screen shot that you can prove it as soon as possible, we will refund

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