Terms & Conditions

1. Free Tour Cancellations

Please cancel as soon as you know you cannot attend, using “Manage Booking” in your confirmation or reminder email, or by emailing us. This allows us to offer your place to another guest.
There is no charge for cancelling a free tour or failing to attend.

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2. Paid & Private Tour Cancellations

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For paid walking tours and private tours, cancellations completed 24 hours or more before the scheduled start qualify for a full refund. No refund is available for cancellations less than 24 hours before the start or for no-shows.
Cancel using “Manage Booking” in your confirmation or reminder email, or contact us by email. For private tours, cancellations must be made by email.
Your cancellation takes effect when you complete it through “Manage Booking” or when your email reaches us. All cancellation deadlines use Japan Standard Time (JST).

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3. Booking Amendments

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Paid walking tours can be rescheduled up to 24 hours before the scheduled start. Rescheduling is generally not available for private tours. Please email us with any request to change a private tour booking.
Submitting a private tour change request does not guarantee a change, and the cancellation policy continues to apply.

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4. Cancellations by Takayama Localized

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When Takayama Localized cancels a paid walking tour or private tour before it begins, we refund the full amount paid. This also applies when we cancel because of natural disasters, severe weather, or disruptions to transportation services.

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5. Transportation Disruptions

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Please email us supporting evidence as soon as possible if a delayed or cancelled train or flight prevents you from joining your tour.
After confirming that the disruption prevented your attendance, we will refund your payment in full as an exception to the usual cancellation and no-show rules.

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6. Late Arrivals & No-Shows

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Please reach the meeting point on time. For every tour, guides wait a maximum of 10 minutes after the scheduled start.
Arrivals more than 10 minutes late are treated as no-shows, and the booking is cancelled. The cancellation and refund rules above apply.

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7. Weather

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Tours normally operate in poor weather, including very hot or cold conditions. Check the forecast before your visit and bring suitable clothing and equipment.
If Takayama Localized cancels a paid tour before it begins, the refund policy in Section 4 applies.

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8. Early Departures & Shortened Tours

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For paid walking tours and private tours, leaving early or having the tour shortened after it has begun does not qualify for a refund.

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9. Liability & Responsibility

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You participate at your own risk and are responsible for your personal safety and belongings.
Takayama Localized accepts no liability whatsoever for any injuries, accidents, theft, or loss occurring during the tour.

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10. Privacy

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We process personal information for booking administration, answering inquiries, and improving our tours.
We will send promotional emails about our tours and offers only with your consent. You may opt out of these emails whenever you wish.
Your personal information is not sold to third parties. 
Contact: info@takayamalocalized.com

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